Terms of Use

Who We Are

These Terms apply to services provided by CACAO MOBILE SPOLKA Z OGRANICZONA ODPOWIEDZIALNOSCIA (“Company,” “Cacao Mobile,” “we,” “us,” or “our”), a company registered at 00-511, ul. Nowogrodzka, 31/414, Warsaw, Poland.

Eligibility

By using the Services, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction) and have the legal capacity to enter into a binding agreement.

Description of Services

Palmee provides a subscription-based mobile application offering palm readings, astrology and related entertainment features. The Services include: a palm reading generated from one photo of your palm (including the heart, head, life and fate lines); a daily horoscope based on your birth date (and, if you choose to provide it, your birth time, which refines your rising sign and houses); love match and compatibility readings; tarot readings; and an AI astrologer chat that answers questions you ask about your situation. The Services are available globally on iOS and Android, and subscriptions can also be purchased by card on palmee.app.

AI Disclosure

The Services use artificial intelligence, including third-party AI providers, to deliver certain features. Specifically:

• OpenAI processes the messages you send to the AI astrologer chat, together with the profile details you provide (such as your name, gender, and birth date, time and place), to generate readings and conversational responses.

Your palm photo is not sent to OpenAI or to any other third party. It stays on your device and is used only to read your palm lines.

You are interacting with an AI system when using the AI astrologer chat and other AI-generated readings. AI-generated outputs are produced automatically and may be inaccurate, incomplete, or unsuitable for your specific circumstances. You should independently review any AI-generated information before relying on it. Further detail on how this data is processed is available in our Privacy Policy.

Account Registration

To use the Services, you may need to create an account. You agree to:

• Provide accurate and complete information during registration
• Keep your login credentials confidential
• Be responsible for all activity under your account
• Notify us immediately at [email protected] if you suspect unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms.

Subscriptions and Billing

We may offer a free trial or a paid introductory trial to new users. At the end of either trial, your subscription will automatically convert to a paid recurring subscription at the applicable rate unless you cancel before the trial period expires. Trial offers are available to new subscribers only.

For in-app purchases, subscriptions renew automatically on a monthly or annual basis through your Apple App Store or Google Play account. You authorize the applicable platform to charge your payment method at the start of each billing period until you cancel.

We may change subscription prices. We will provide reasonable advance notice before any price increase takes effect. Continued use of the Services after the new price applies constitutes acceptance.

You may cancel an in-app subscription at any time through your App Store or Google Play account settings. Web subscriptions are billed and cancelled as set out in the section “Web subscriptions (payments by card on palmee.app)” below. Your access continues until the end of the current billing period. Cancellation does not automatically entitle you to a refund.

Web subscriptions (payments by card on palmee.app)

This section applies to Palmee subscriptions you purchase by card on palmee.app. In the event of a conflict with the section above, this section prevails for web subscriptions.

• Introductory period: your subscription starts with a 7-day introductory period for $1.99 USD, charged when you subscribe.
• Automatic renewal: unless you cancel, your subscription renews automatically at $7.99 USD every week until cancelled. The first charge of $7.99 USD is taken at the end of the 7-day introductory period, and further charges are taken once a week on the same day of the week.
• Statement descriptor: charges appear on your card statement as “CSS PALMEE CACAO”.
• Consent: before you subscribe you must tick two boxes, one accepting these Terms and our Privacy Policy and one accepting the billing terms shown next to the payment button. We keep a record of this consent (time, IP address, email and the version of these Terms).
• Emails: we send all subscription emails from [email protected], including a confirmation when your subscription starts, a reminder before the introductory period ends, a receipt for every charge and a confirmation when you cancel.
• Price changes: we will not change the price of an active web subscription without emailing you at least 7 days before the new price applies. You can cancel before that date and you will not be charged the new price.

How to cancel online

You can cancel at any time, online, without contacting support:

• Sign in to the customer portal at https://billing.stripe.com/p/login/eVq8wP2yB9f66x55gu5wI00, enter your email, enter the one-time code sent to you, and cancel.
• Use the “Cancel subscription” link included in every email we send you.
• Follow the instructions on our cancellation page.

Cancellation stops all future charges and takes effect at the end of the current paid period. If you cancel during the introductory period, you will not be charged the $7.99 USD weekly price.

Refunds

Refunds for web subscriptions are handled in accordance with our Refund Policy.

Merchant

Web subscriptions are provided by CACAO MOBILE SPOLKA Z OGRANICZONA ODPOWIEDZIALNOSCIA (KRS 0000920978), ul. Nowogrodzka 31/414, 00-511 Warsaw, Poland. Support: [email protected].

Refunds

Refunds are handled in accordance with our Refund Policy. Refund requests are reviewed on a case-by-case basis in line with our Policy and applicable law.

Acceptable Use

You agree to use the Services lawfully and in accordance with these Terms. You must not:

• Violate any applicable laws or regulations
• Reproduce, sell, or exploit any part of the Services without our written permission
• Reverse-engineer, decompile, or disassemble the application
• Upload or transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to any part of the Services
• Create more than one account per person
• Use automated tools, bots, or scrapers to access the Services

Intellectual Property

All content, features, and functionality of the Services — including text, graphics, logos, audio, video, and software — are owned by Cacao Mobile or its licensors and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Services for your personal, non-commercial use only.

User Content

You may submit content to the Services (e.g., palm photos, birth details, quiz answers, and chat messages). You retain ownership of your content. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use and display that content solely to provide and improve the Services. You confirm that your content does not infringe any third-party rights.

This license includes transmitting your content (e.g., chat messages and birth and profile details, but not palm photos) to third-party AI service providers referenced in the AI Disclosure section above, solely for the purpose of generating the requested output. We do not use your content to train our own proprietary AI models.

Entertainment and AI Disclaimer

The Services are provided for entertainment and self-reflection purposes only. Palmistry, astrology and tarot are traditions, not sciences. Palm readings, horoscopes, compatibility and tarot readings, and AI astrologer responses are generated automatically, in part using artificial intelligence, and are not forecasts or predictions of future events. They may be inaccurate, incomplete, or unsuitable for your specific circumstances. Content within the application, including AI-generated content, is not a substitute for professional advice of any kind, including medical, psychological, legal, or financial advice, and you should consult a qualified professional before making important decisions. We are not liable for any decisions you make or outcomes resulting from use of the Services or reliance on AI-generated content.

Privacy

Your use of the Services is subject to our Privacy Policy. By using the Services, you consent to the collection and use of your information as described therein. For data-related questions, contact [email protected].

Third-Party Services

In particular, the Services integrate with OpenAI to provide AI-powered features as described in the AI Disclosure section above. The Services may integrate with or link to third-party platforms (including app stores). We are not responsible for the content or practices of third-party services. Your use of them is at your own risk and subject to their own terms.

Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CACAO MOBILE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR REVENUES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Indemnification

You agree to indemnify and hold harmless Cacao Mobile and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

Changes to the Services and Terms

We may modify or discontinue the Services at any time. We may also update these Terms. We will notify you of material changes by posting the updated Terms in the application and on palmee.app, and by email for web subscribers. Continued use after the effective date of changes constitutes acceptance.

Termination

We may suspend or terminate your access to the Services at any time, without notice, if we determine that you have violated these Terms or if termination is necessary to protect the Services, other users, or third parties.

Governing Law and Jurisdiction

These Terms are governed by the laws of Poland. Any disputes shall be subject to the exclusive jurisdiction of the courts of Warsaw, Poland, without prejudice to your statutory rights as a consumer under applicable local law.

Contact

CACAO MOBILE SPOLKA Z OGRANICZONA ODPOWIEDZIALNOSCIA 00-511, ul. Nowogrodzka, 31/414, Warsaw, Poland [email protected]